Refund policy

1. Product Exchanges (Defective or Incorrect Items)

If your order arrives damaged, faulty, or you received the wrong item, please notify us at support@wingyrc.com within 7 days of delivery.

  • Please include your order number and clear photographs of the issue.

  • Following our review, we will provide a free replacement or a full refund, depending on stock availability and your choice.

2. Standard Returns Procedure

We offer a 14-day return window starting from the day your package is delivered.

  • Condition: To qualify for a return, items must be in their original, unused state. This includes all initial packaging, tags, labels, and accessories.

  • Mandatory Step: You must contact us at support@wingyrc.com for authorization before shipping any items back.

  • Important: Packages sent back without prior approval may face significant delays or may be rejected.

3. Non-Returnable Goods

Due to safety or hygiene standards, certain products in our range cannot be returned once the seal is broken or the item has been used. Any such specific restrictions will be explicitly mentioned on the individual product page at www.wingyrc.com.

4. Shipping Liabilities

  • Customer Responsibility: The cost of return shipping is covered by the buyer, except in cases where the return is a result of our mistake (e.g., defective or incorrect item).

  • Our Responsibility: If we are at fault, we will reimburse or cover reasonable return postage as directed by our support team.

  • Note: Original shipping fees paid at the time of purchase are generally non-refundable unless required by local consumer laws.

5. Refund Processing

Once your returned item reaches our facility and passes inspection, we will send you an email confirmation regarding the status of your refund.

  • Approval: If approved, the funds will be credited back to your original payment method.

  • Transaction Fees: Please be aware that transaction fees charged by our payment processor (Stripe) are typically non-refundable and may be deducted from the final amount.

  • Timeline: The time it takes for the credit to appear on your statement depends entirely on your financial institution's policies.